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Effective from 1 October 2026 · version 1

Terms and Conditions

We wrote these so that they can actually be read. If anything is unclear, write to support@mentorio.eu — a real person answers.

This is a translation; the Czech version is legally binding.

1. Who we are

The Mentorio service is operated by FXM s.r.o., company ID (IČO) 21601445, with its registered office at Za statky 72, Lipany, 103 00 Praha 10, Czech Republic, registered in the commercial register kept by the Municipal Court in Prague, section C, insert 403797 (hereinafter “we” or “the operator”). We are not a VAT payer.

Contact: support@mentorio.eu, website www.mentorio.eu.

These terms govern the relationship between us and you as a user of the Mentorio app (hereinafter “the service”). If you are a consumer, you have all the rights the law gives you — these terms do not limit them in any way.

2. What Mentorio is

Mentorio is a personal guide to a healthy lifestyle. Based on your answers, it suggests a step for every day (movement, food, rest, hydration, health care), reminds you of medicines and supplements according to a schedule that you enter yourself, and offers a conversation with a mentor that uses artificial intelligence. It works in a web browser and as an app on your phone and computer.

We keep improving the service, so features may change — we will let you know in advance about significant changes to paid features (see section 9).

3. Mentorio is not a doctor

Mentorio is not a medical device and does not provide healthcare services. It does not make diagnoses, does not change treatment, and does not replace a doctor, pharmacist or any other professional. Its recommendations are general and are based on what you tell us about yourself.

The mentor’s replies are generated by artificial intelligence. We try to make them safe and useful, but they may be inaccurate or incomplete. Always consult a doctor about medicine dosage, changes to treatment and health problems. In an emergency, call 112.

4. Account

You can use Mentorio without an account — your data then stays only on your device. When you save Mentorio under your e-mail address (an account), you can have it on your phone and your computer. You log in with a one-time code sent by e-mail; you do not need a password.

You are responsible for the security of your mailbox — anyone with access to your e-mail can also log in to Mentorio. You can delete your account and all your data on the server at any time in the app (Profile → Delete everything stored on the server).

A subscription can be concluded by a person aged 18 or older.

5. Trial and plans

Prices are final (we are not a VAT payer). Customers in the Czech Republic pay in Czech koruna (CZK): 249 / 499 / 4 990 Kč. The current price list is always at www.mentorio.eu and in the app. “No limit” means normal personal use — see section 10.

6. Payments and automatic renewal

You order a subscription in the app (Mentorio Plus). Payment is made through the secure payment gateway Stripe — by card, Apple Pay or Google Pay. Only Stripe sees your card details, not us. The contract is concluded at the moment the first payment succeeds; you will receive a confirmation by e-mail, and Stripe will send the tax document (invoice).

The subscription renews automatically for a further period (a month or a year), and the payment is charged to your chosen payment method at the start of each period until you cancel the subscription. If a payment fails, Stripe retries it several times and we let you know by e-mail; if it still fails, the subscription ends and you return to the free version — you do not lose your data.

7. Cancelling your subscription

You can cancel your subscription at any time with a single tap: in the app under Profile → Manage subscription. Paid features stay available until the end of the period you have already paid for, and no further payment is charged. We do not refund the unused part of the paid period (except in the case in section 8).

We may also terminate the subscription — with one month’s notice, or immediately in the case of a serious breach of these terms. If we terminate it through no fault of yours, we will refund the proportionate part for the unused period.

8. Withdrawal from the contract within 14 days

As a consumer, you may withdraw from the subscription contract within 14 days of concluding it, without giving any reason. Just write to support@mentorio.eu (for example “I withdraw from my Mentorio subscription contract, account e-mail …”); you can also use the model withdrawal form.

When ordering, you expressly ask us to start providing the service immediately, still within the withdrawal period. If you then withdraw, we will refund the amount paid, reduced by a proportionate amount for the days on which you already had the service (Section 1834 of the Czech Civil Code). We will refund the money by the same payment method within 14 days of the withdrawal.

Model withdrawal form

Addressee: FXM s.r.o., Za statky 72, 103 00 Praha 10, support@mentorio.eu
I hereby give notice that I withdraw from my contract for the subscription to the Mentorio service.
Date of the contract: … · Account e-mail: … · Name: … · Date: …

9. Changes to prices and terms

We do not change prices or terms in the middle of a paid period. We will let you know by e-mail at least 30 days in advance of a price increase or a significant change to the terms. If you do not agree, you simply cancel the subscription — until the end of the paid period, the original price and terms apply.

10. Fair use

Mentorio is for your personal use. You must not misuse the service — in particular, you must not scrape it automatically, resell it, share one paid account among several people, circumvent limits or security, or use it for anything unlawful. “No limit” means no daily limit with normal personal use; in the case of obvious misuse, we may restrict access in a proportionate way.

The app, its design, texts and the Mentorio brand belong to us. What you write into the app remains yours.

11. Liability and availability

We do our best to make Mentorio work reliably, but we cannot guarantee uninterrupted availability (maintenance, provider outages, the internet). If paid features are unavailable for a longer time, we will, on request, compensate you by extending your subscription.

We are not responsible for health decisions you make without consulting a doctor, or for damage caused by not following the recommendations in section 3. This does not affect your consumer rights or our liability that the law does not allow us to exclude.

12. Complaints and disputes

If something does not work as it should, write to support@mentorio.eu. We will handle the complaint without undue delay, within 30 days at the latest, and inform you of the result by e-mail.

If we cannot agree, as a consumer you can turn to out-of-court dispute resolution at the Česká obchodní inspekce (Czech Trade Inspection Authority; adr.coi.cz), Štěpánská 567/15, 120 00 Praha 2. Supervision of our compliance with obligations as a business is carried out by the Česká obchodní inspekce, and in the area of personal data by the Úřad pro ochranu osobních údajů (Office for Personal Data Protection).

13. Final provisions

The relationship is governed by Czech law, in particular the Civil Code and the Consumer Protection Act. How we handle personal data is described in the Privacy Policy. The terms are available in Czech (binding) and in translation; we will send you the version valid at the moment of your order by e-mail on request.